Privacy Policy

This policy explains what Nanuka ("we", "us") does and does not do with information when you use the Nanuka app. It applies to the app and to this website.

You do not need an account

There is no sign-up, no password and no profile. To let two devices find each other, Nanuka uses anonymous authentication: each installation receives a random identifier that means nothing outside the app. We never ask for your name, email address or phone number, and we have no account record of you to lose or to be compelled to disclose.

Audio and video is end-to-end encrypted

Live video and audio are end-to-end encrypted with DTLS-SRTP, the same class of technology used for FaceTime and other real-time calls, and are streamed directly between your two paired devices. This media is never stored on, recorded by, transcoded by or played back from any server.

Some home and mobile networks will not permit two devices to connect directly. In that case the encrypted stream is relayed through a server we operate, which forwards packets it has no key to read. A relay makes the connection possible; it does not make the contents visible, to us or to anyone else.

Nanuka has no cloud recording, no clip storage and no remote playback. There is no such feature to switch off, because there is none to begin with.

Cry detection happens on your device

Cry detection runs entirely on the device beside your baby, with an on-device machine-learning sound classifier built for baby cries. The audio being analysed is never uploaded anywhere. When a cry is recognised, only a small event signal — in effect the words "cry detected" — travels to your other device so it can alert you.

What we do process

To connect two devices and to run a subscription, a limited amount of non-content information is handled:

• Required minimum information. The minimum technical information needed to pair your devices and stream between them. It contains no audio, no video and no personal detail.
• Subscription status. Whether this device is entitled to Nanuka Pro, together with the anonymous customer identifiers our subscription provider uses. Payment itself is handled by Apple; we never see your card details.

Anonymous usage analytics

Nanuka sends anonymous usage data strictly to improve the app experience and to understand crashes and other problems. It never includes your video or audio, and nothing in it identifies you.

Diagnostics from Apple

If you have opted in to sharing analytics with developers in your iOS settings, Apple may pass us anonymous crash and performance reports. This is Apple's mechanism, it is off unless you turned it on, and you can turn it off again in iOS Settings at any time.

What we never do

• We do not analyse the contents of your feed. We cannot.
• We do not use advertising trackers or advertising identifiers.
• We do not sell your data, or share it for anyone else's marketing.
• We do not build a profile of you or your household.

Children

Nanuka is a tool operated by adults to watch over their own children. Children are not users of the app, and we do not knowingly collect personal information from children. Our practices are designed to be consistent with the Children's Online Privacy Protection Act (COPPA).

Keeping and deleting your information

Because there is no account, your data lives with your devices. Removing a pairing — by deleting the station on the device you watch from, or by choosing Reset pairing on the device beside your baby — removes the associated pairing data. Doing it on each paired device removes it everywhere. Deleting the app removes what remains on that device. Connection metadata for a room that no longer exists is discarded.

Who else is involved

Nanuka relies on a small number of providers. None of them receives your video or audio.

This website

This site is a set of static pages. It sets no cookies, runs no advertising or tracking scripts, and does not profile visitors. The contact form on the support page composes a message in your own mail app; nothing you type into it is sent to a server.

Governing law

Any dispute arising out of or in connection with this Privacy Policy or your use of Nanuka is governed by the laws of the Republic of India, and is subject to the exclusive jurisdiction of the competent courts located in Jorhat, Assam, India, unless a mandatory consumer law where you live provides otherwise.

Changes to this policy

If we make a material change we will update the effective date at the top of this page and, where appropriate, tell you in the app.

Contact

Questions about privacy? Email [email protected] and a person will answer.